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Last updated: April 1, 2023
This Return & Refund policy describes our policies and procedures how to return or exchange products You purchased on this Website and to receive refund accordingly.
Purchases made on this Website offer a One-Year Warranty from the date of purchase;
The Warranty claim needs to be requested by email or by the following contact form to proceed evaluation of the defective product status.
Please read carefully the terms and conditions of Warranty clause to check if you are eligible for claimng the Warranty, and proceed the contact form.
Purchases made on this Website offer a 30-Day Satisfaction Guarantee;
We are aware that You may change your mind after your purchasing decision.
If You are not happy with your product, You can return it within 30 days from the date of delivery to claim for refund or replacement.
Full refund including any shipping costs incurred when ordering is secured under the following conditions.
Please be aware that the return shipping charges for international orders made outside Japan will not be paid or reimbursed by Marumi and will be the customer's burden and responsibility.